Privacy Policy

Privacy Policy

Last updated: 6 May 2026

This Privacy Policy explains how FLONO PUB CO LTD (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from flonopubco.com (the “Website”). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

The data controller responsible for your personal information is:

FLONO PUB CO LTD
Company Number: 14853590
Registered Office: The Old Dairy, 12 Stephen Road, Headington, Oxford, England, OX3 9AY
Email: support@flonopubco.com
Telephone: +44 7510 751423

We trade under the brand name “The Flono Pub Co.”

  1. Information We Collect

We collect the following categories of personal information:

Identity and contact data: name, billing address, delivery address, email address, telephone number.

Order data: products purchased, order history, transaction references, delivery preferences.

Payment data: payment is processed by Stripe Payments UK Limited. We do not store or have access to your full payment card details. We only receive a transaction confirmation and the last four digits of your card.

Technical data: IP address, browser type and version, device type, operating system, time zone, and pages visited on our site. This is collected automatically via cookies and similar technologies.

Marketing data: your preferences for receiving marketing communications from us.

  1. How We Collect Your Information

We collect personal information in three ways:

Directly from you: when you create an account, place an order, contact our customer service, sign up to our newsletter, or fill in any form on our Website.

Automatically: as you browse our Website, we automatically collect technical data via cookies and analytics tools.

From third parties: we may receive information from payment processors (Stripe), delivery partners (Royal Mail), and analytics providers (Google Analytics).

  1. Why We Use Your Information (Lawful Basis)

We use your personal information only where we have a lawful basis to do so:

To process your orders and deliver products to you (lawful basis: performance of a contract).

To send you order confirmations, dispatch notifications, and customer service communications (lawful basis: performance of a contract).

To process payments and prevent fraud (lawful basis: legitimate interests and legal obligation).

To send you marketing communications about our products and offers, where you have given consent (lawful basis: consent — you can withdraw this at any time).

To comply with legal obligations such as tax, accounting, and consumer protection laws (lawful basis: legal obligation).

To improve our Website and customer experience (lawful basis: legitimate interests).

  1. Sharing Your Information

We share your personal information only with trusted third parties who help us operate our business:

Stripe Payments UK Limited – to process your payments securely.

Royal Mail and other carriers – to deliver your order.

Email service providers – to send transactional and marketing emails.

Google Analytics – to understand how visitors use our Website (data is anonymised where possible).

HMRC and other authorities – where required by law.

We do not sell your personal information to third parties under any circumstances.

  1. International Transfers

Some of our service providers (such as Stripe and Google) may process data outside the United Kingdom. Where this happens, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

  1. How Long We Keep Your Information

We retain your personal information only for as long as necessary:

Order and transaction data: 7 years (to comply with UK tax and accounting law).

Account data: until you request deletion or your account becomes inactive for 3 years.

Marketing data: until you withdraw consent.

Website analytics data: up to 26 months.

  1. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of access: to request a copy of the personal data we hold about you.

Right to rectification: to ask us to correct any inaccurate information.

Right to erasure: to ask us to delete your personal data (“right to be forgotten”).

Right to restrict processing: to ask us to limit how we use your data.

Right to data portability: to request your data in a portable format.

Right to object: to object to processing based on legitimate interests or for direct marketing.

Right to withdraw consent: where we rely on consent (such as marketing emails).

To exercise any of these rights, email us at support@flonopubco.com. We will respond within 30 days.

  1. Cookies

Our Website uses cookies to function properly and to improve your experience. You can manage your cookie preferences via the cookie consent banner displayed on your first visit. For full details, please see our Cookie Policy.

  1. Security

We use industry-standard security measures including SSL encryption, secure payment processing through Stripe, and restricted access to personal data. While no method of transmission over the internet is 100% secure, we work hard to protect your information.

  1. Children’s Privacy

Our Website is not directed to children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

  1. Complaints

If you are not satisfied with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO):

ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes. Significant changes will be communicated via email or website notice.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

FLONO PUB CO LTD
The Old Dairy, 12 Stephen Road, Headington, Oxford, England, OX3 9AY
Email: support@flonopubco.com
Telephone: +44 7510 751423

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